To improve the quality of taxi drivers, we administer tests on geography, provide education and guidance on customer service, and to those who pass our tests, we issue driver certificates. We also issue transport businessperson certificates to individual taxi operators.
To prevent and correct behavior by taxi drivers that violates the Road Transportation Law (refusing a passenger, improper billing, improper operation of a meter, etc.), we are giving instruction on the road and based on Article 36 Clause 2 of the Passenger Vehicle Transportation Business Law, we are training new drivers.
We take complaints about time spent in taxis via the taxi company in question (indicated on your receipt), and through the Tokyo Taxi Center. By dedicated telephone line at 03-3648-0300 24 hours a day and on the center's home page, and we thoroughly work to respond to and deal with them.
There are currently 320 boarding points in the city.
Note that in addition to establishing superior taxi boarding points at Tokyo Station Marunouchi North Exit, Shinjuku Station West Exit Underground, Shibuya Station West Exit, Ueno Station Front Exit, Ikebukuro Station West Exit, and in the Ginza No Taxi Boarding District, on October 2011, we also established a dedicated EV-HV taxi boarding point for electric taxis and hybrid taxis in front of the JR Tokyo Station Shin Marunouchi Building.
|Regular boarding points||481||396||352||246||239||232||227|
|Regular boarding points||226||235||232||231||235||232||236|
In October 2001, to promote the provision of high quality taxi services, we introduced a ranking and evaluation system, and graded taxi operating companies in the special districts, Musashino city and Mitaka city in the categories of "compliance with laws and ordinances", "customer service" and "safety" as AA, A, B or C. We also put stickers on the cars of operators ranking AA or A.
Because 10 years have passed since the founding of the ranking and evaluation system, we have re-evaluated it and added to the evaluation criteria management efforts and the degree to which an operator makes a social contribution in such categories as the environment, social welfare, tourism and disaster management. We incorporated these into the taxi evaluation system beginning in 2013.
Furthermore, beginning with our 2012 evaluations, we unified the AA and A ranking stickers displayed on cars into one "Excellent" mark to simplify and improve understandability for users.
The "Excellent" mark is displayed on the front dashboard so as to be easy to see from the front of the car.
In 1977 we began publicly recognizing excellent drivers every year, and in the past 36 years 22,913 drivers have received the commendation, and today 8,219 drivers are working with a superior driver certificate displayed in their taxis. The criteria for this commendation are having at yeast 10 years of experience and no violations, and offering excellent customer service. In addition to this, since 1984, we have also been publicly recognizing excellent companies and business managers.
To improve passenger transportation service, 200 taxi users living in the city have been named taxi monitors, and their opinions and requests are reflected in our efforts to improve service.
To improve taxi service and user convenience, every year we periodically carry out user opinion surveys to learn the true state of taxi usage and drivers' customer service. In July-August 2012, 10,000 questionnaire surveys were completed.